Terms & Shipping
1) PAYMENT OPTIONS
We offer multiple payment terms, with no additional cost:
- Bank Deposit - normal transfer from your internet banking;
- Visa/MasterCard - We offer this service through eWay, and for your protection, this uses 3DS secure payment acceptance, which will require additional security steps to verify your payment;
- POLi Payments - offers an easier and instant transfer bank-to-bank via POLi, which shows up instantly at our end. This service is owned by Australia Post, and the likes or Air New Zealand etc use this service.
2) GST TAX INVOICES
We don't issue Tax Invoices for GST any more. Your order details should suffice. We can provide more detail for purchases over $200, especially for computers etc that show the serial number.
The new IRD legislation in New Zealand changes the need for the old "Tax Invoice", and the wording is "Taxable Supply Information" and a document from us is not needed. All that is required is your order details, your bank or credit card statement or proof of payment to support your GST claimed.
More information on this can be found here:
https://www.ird.govt.nz/gst/tax-invoices-for-gst/how-tax-invoices-for-gst-work
https://www.ird.govt.nz/gst/tax-invoices-for-gst/how-tax-invoices-for-gst-work
3) REFUNDS / RETURNS
- If you buy something incorrectly, and we've given you all the detail, we are not able to refund or return this. In situations where we can or may accept a return for exchange or refund:
- the item would need to be in new perfect order;
- you would need to cover the shipping costs in and out (usually $8-$12 each way); and
- you would need to cover a restocking fee (usually $10+ for a case) to cover replacement packaging etc or for preparing to resell again.
- If anything is faulty or we have described the product incorrectly, we're happy to accept returns or refunds, as required by the Consumer Guarantees Act (which applies for New Zealand based purchasers only, who are individuals and not businesses).
- Business purchases do not qualify under the Consumer Guarantees Act provisions, so if you are purchasing in a business name, or holding out to be a business, or are using the purchase for business, the Consumer Guarantees Act will not apply.
4) SHIPPING COSTS & PACKAGING
We try to make shipping free or as cheap as possible for you.
Where possible, and where practical, we will save costs of shipping and carbon footprint by removing packaging, and/or by using minimal packaging materials. We try to use eco friendly cardboard packaging and packing as much as possible, however for the safe transport of your items we may still use minimal bubble wrap until a better option becomes available.
We try and fit your items into the smallest bag or box possible, to save the costs. Some larger items will need to be sent as they are and/or in large boxes, and we acknowledge this makes the shipping cost jump a lot higher, as New Zealand Post charges us a lot for these.
4a) SPEED OPTIONS
Generally most shipping sizes have 3 main options, and an Economy option for larger items to the South Island:
2-4 business days & NOT Rural Delivery/RD (* extra $5.90 for RD surcharge)
3-6 business days Rural Delivery/RD *incl discounted RD surcharge
* NOTE: This MUST be chosen for Rural Delivery addresses, otherwise we'll have to add the $5.90 surcharge manually, and ask for additional payment.
4-6 business days
4b) SIZE OPTIONS
Most of our items are based on the smallest shipping bag they can fit into, with the cheapest being the DLE size at $4.90 (*currently 01/12/2024).
Because we are currently based in Auckland, the exception of this is for larger items sent within the Auckland region, as these are cheaper for us to send - so this is an advantage to those more local to us :)
DLE Bag Nationwide: Standard $4.90 / Faster $9.90 / Rural Delivery $9.90
A5 Bag Auckland: Standard $4.90 / Faster $9.90 / Rural Delivery $9.90
A5 Bag Nationwide: Standard $5.90 / Faster $9.90 / Rural Delivery $9.90
A4 Bag Auckland: Standard $4.90 / Faster $9.90 / Rural $9.90
A4 Bag Waikato/Bay of Plenty/Northland: Standard $5.90 / Faster $9.90 / Rural Delivery $9.90
A4 Bag Nationwide: Standard $6.90 / Faster $9.90 / Rural $9.90
Foolscap Bag Auckland: Standard $4.90 / Faster $9.90 / Rural $9.90
Foolscap Bag Waikato/Bay of Plenty/Northland: Standard $6.90 / Faster $9.90 / Rural Delivery $9.90
Foolscap Bag Nationwide: Standard $7.90 / Faster $9.90 / Rural $9.90
Lineflow Bag Auckland: Standard $4.90 / Faster $9.90 / Rural $9.90
Lineflow Bag Waikato/Bay of Plenty/Northland: Standard $9.90 / Faster $14.90 / Rural Delivery $14.90
Lineflow Bag Nationwide: Standard $12.90 / Faster $17.90 / Rural $14.90
For the larger items that do not fit into courier bags, the cost that NZ Post charge us jumps up a lot. We have identified which items fit into which box, so it will only show you the options available for you, based on the type you are choosing.
Box 3-4 Medium Box
Auckland: Standard $5.90 / Faster $9.90 / Rural $11.90
Waikato/Bay of Plenty/Northland/1 Sector: Standard $9.90 / Faster $17.90 / Rural $14.90
North Island Other/2 Sector: Standard $16.90 / Faster $19.90 / Rural $19.90
South Island: Economy 3-6 days $34.90
Box 7-8 Large Box
Auckland: Standard $6.90 / Faster $14.90 / Rural $9.90
Waikato/Bay of Plenty/Northland/1 Sector: Standard $9.90 / Faster $17.90 / Rural $14.90
North Island Other/2 Sector: Standard $22.90 / Faster $29.90 / Rural $29.90
South Island: Economy 4-6 days $49.90 / Standard 2-4 days $69.90
Box 8-9 Very Large Box
Auckland: Standard $9.90 / Rural Delivery $14.90
Waikato/Bay of Plenty/Northland/1 Sector: Standard $14.90 / Rural $19.90
North Island Other/2 Sector: Standard $37.90 / Rural $41.90
South Island: Economy 3-6 days $98.00 / Standard 2-4 days $138.00
4c) AUSTRALIA
We can offer shipping for some smaller items to Australia. The costs to us are very high for this, so it tends to just be economical on the smaller more specific items.
FREE - Digital Download/Software Codes Only (Sent by Email)
$19.90 - Small/Light Items < 700gm 0.0 kg – 0.7 kg
$29.90 - Medium Items < 3kg 0.7 kg – 3.0 kg
$39.90 - Larger Items < 5kg 3.0 kg – 5.0 kg
$59.90 - Large Items > 5kg (10kg max)
